LOH Brows respects your privacy. This policy explains how we handle personal information when you visit our website, contact us, submit a form, book a service, or respond to our Facebook or Instagram ads.
Information we collect
We collect information you choose to provide, such as your name, contact details, age or date of birth, appointment and service details, and messages. Client intake forms may also include health questionnaire responses, consent records, and your signature. We keep client information to help manage current and future visits. Our website and its providers may collect submission dates and technical information, such as your IP address, browser and device details, pages visited, and interactions with the site.
How we use information
We use information to respond to inquiries, arrange appointments, provide services, keep client and consent records, recognize returning clients, and operate and protect our website. Relevant health information helps us assess whether a treatment is appropriate. If you request an offer or information through a Facebook or Instagram form, we use the details you submit to follow up about that request. Where permitted and with consent when required, we may send updates or offers; you can ask us to stop at any time.
Service providers and sharing
We use third-party providers for website hosting, form submission and storage, communications, booking, payments, analytics, and advertising. They process information needed to provide those services, and their own privacy policies may also apply. We may disclose information when required by law or to protect rights and safety. We do not sell your client records or contact details for money. Advertising tools may share online identifiers and website activity with their providers; some privacy laws treat this as sharing for targeted advertising or a sale of personal information.
Cookies, analytics, and advertising
Our website uses Google Analytics and Meta Pixel. These tools use cookies and similar technologies to collect or receive information about your device and visits, help us understand website use, measure advertising results, and support relevant advertising on Facebook and Instagram. Meta and Google may connect this information with other information they hold. Other cookies or browser storage may support site features and language preferences. You can block or delete cookies in your browser, although some features may be affected. The links below explain provider practices and available advertising and analytics controls.
Storage and retention
We store information through third-party service providers and retain it for as long as reasonably needed to provide services, support future appointments, maintain consent and business records, and meet legal obligations or resolve disputes. Retention depends on the type of record and why it was collected. No internet transmission or storage service can be guaranteed completely secure.
Your choices and privacy requests
You can contact us to request access to, correction of, or deletion of your personal information, or to stop promotional communications. Depending on where you live, you may have additional rights, including the right to opt out of certain advertising uses or withdraw consent. We may need to verify your identity and may retain records required by law. To make a request, email us at the address below. Please do not include sensitive health information in your initial email.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them through the website. If you believe a child has provided information, contact us so we can address it.
Changes to this policy
We may update this policy as our services or practices change. The date above shows the most recent revision. Where required, we will provide additional notice of material changes.
Contact LOH Brows
For privacy questions or requests, contact us: